As a customer service in my company, one of my responsibility is take booking from the customer.
Now, I realized something.
When there is something happened on the Booking, Customer Service are the FIRST one who should be blame.
I couldn't understand~~!!
WHY?
The mistake happened not because of me only.
But why they just push all the "sai" to us?
ok, I admit i should follow all the procedure, cos if i follow the procedure, this issues can be avoid. (this is what my HOD told me)
but~~~why?
the other department got wrong also.
They never admit is their mistake also. (however, the colleague who involve in this got say Sorry to me personally)
haih~~really disappointed..
am i really suitable for this job???
